A flight who had planned to take off from Vigo airport at 11:30 p.m. last Monday to Barcelona suffered a delay of about 12 hoursleaving dozens of passengers on the ground. The airline responsible for this plane is Ryanair, which delegated to the people concerned arrange your own transportation and accommodation spend the night.
According to various people concerned published on their social networks, The company delayed the flight several times for operational reasons, until he finally informed them that he would not be leaving until 10:00 a.m. on Tuesday. However, Then he left around 11:30. after a further delay.
As they claim, Ryanair informed them by SMS that there was no accommodation available near the airport to spend the night, so they “suggested» that they organize their own transportation and hotel accommodation and that they keep the tickets, which will be paid later.
However, they regretted the lack of explanations and the “abandonment” they sufferedbecause Vigo airport is not open 24 hours a day: around 3:00 in the morning. all amenities are close by.
Passengers criticized the “shameful” treatment reserved for the company and they highlighted the existence of elderly people and children among those affected, who had to “find a life”, even if some of them they had no money pay for hotels.
For its part, Ryanair said that passengers were receiving more 10 communications via email, SMS and push notifications, as well as subsequent updates via the Ryanair app, where passengers were informed of the delay, advised of their options and provided with refreshment vouchers. Similarly, the airline informed them that “they could arrange individual accommodation for which they would be eligible for a refund of the fees paid on Ryanair.com”.
