Given the new surprise of the Real Madrid postpones several concerts at the Santiago Bernabéu stadiumMany people who already had tickets have been affected without knowing what will happen to their ticket if they cannot make it to the new concert dates like Lola Índigo or Aitana.
Postponed or not, the non-profit consumer association Facua announces that those affected by the cancellations You can now request a refund for your tickets. From Legálitas, a legal consultancy firm for individuals and companies, accept this information and invite the affected persons to draw up a document with all the demonstrable and quantifiable data that supports the claim.
What expenses can I claim for the postponed concerts at the Bernabéu?
Based on its experience as a legal entity, Legálitas includes different requirements that affected persons must provide in their requests to obtain a refund of the ticket price or, at least, demand compensation for the damages:
- Make the complaint in writing to the company selling the ticket.
- Record expenses associated with the event by attaching all supporting documents, such as travel tickets, accommodation, etc.
- In the event of a hotel or transport reservation, the legal company states that damages must also be claimed from the organizing company, provided that these damages are proven.
Regarding the ticket for the concert, if a participant cannot attend the new scheduled date, Legálitas emphasizes that, as the event does not take place due to a change proposed by the organizer himself, the cancellation must give rise to the possibility of accepting the alternative that they propose such as, for example, changing the date.
In the case where nor no alternative is proposed or the proposal is not suitable for the victimsyou also have right to reimbursement of the amount paid at the time for the entrance fee.
Will they reimburse my management fees?
For his part, Facua-Consumers in action assures that those affected by the cancellation of the Santiago Bernabéu concerts can now request a refund of the money they paid for their ticketswithout having to wait to find out the new concert dates.
The entity states in a statement that victims have the right to recover the full amount they paid, Also including management fees.
Likewise, Facua ensures that the persons concerned have the right to claim damages, such as payment for transportation tickets and hotel accommodation.
From Facua, they offer personal help to those affected and invite them to go to the association to assess your casecorresponding actions are taken to defend their rights and help them claim the appropriate sums.
Facua demands transparency from Madrid City Council
José Luis Martinez-Almeida also received a message from the consumer association, which asks the mayor of Madrid to clarify whether the City Council has taken measures against the the real Madrid.
From Facua, they ask the City Hall to open a Sanction file against Real Madrid for violating municipal noise ordinances, a problem that has been going on near the Madrid stadium Taylor Swift to revolutionize Madrid with her two concerts at the Bernabéu which attracted masses of people to the area.
The white club, for its part, issued the following statement: “Despite the soundproofing conditions of the Santiago Bernabéu stadium and the reinforcement measures that are underway, compliance with said regulations by the different organizers and promoters has been affected by the great challenge that it has asked them to take into account all its precepts.”
Finally, Facua demands transparency from the council on actions taken before the complaints from neighbors and, having initiated the said case against the club which he chairs Florentino Perezspecify the amount of the penalty you intend to impose.
Which concerts have been postponed?
The cancellation of the concerts was announced last Friday by Real Madrid, which announced the decision to “provisionally” reschedule its calendar of events and concerts until it improves “the precise conditions of production and emission of sound” that allow musical events without affecting the neighborhood.
Real Madrid stressed that this decision is part of a set of measures that the club has taken “to verify strict compliance with the municipal regulations in force during concerts.”
Among the concerts concerned, that of Aitana stands outwhich was scheduled to take place on December 28, 2024 and is postponed to June 27, 2025 and the concert from December 29, 2024 to June 28, 2025, according to the representation company GTS Management.
