In recent days, complaints about landlines and the Internet have been expressed on social media across the country, as well as in the capital, Baku.
Resident of Natig Hashimi, 2a, apartment 9, Bilajari settlement, Binagadi district, Baku city Oku.AzHe filed a complaint and expressed his dissatisfaction with the demand for a payment of 110 manat for the operation of the telephone line after its replacement with a new one:
“They cut our old telephone cables. They say that we have to connect to a new line. When we contact Baktelecom, they tell us that these lines do not work without a modem and that we need to buy a modem for the new telephone line for this they ask us to pay 110 manats. If I don’t use the Internet, why do I need a modem? If the telephone line is changed and the new one does not work without the modem, it should be provided free of charge.”
On the topic Oku.Az Sent a request to “Baktelecom”.
In response to our query, it was stated that the rules for the purchase of the modem by the subscriber or its supply by the institution are reflected in the connection conditions.
“You can find detailed information on the connection conditions on the website of LLC “Baku Telefon Rabitesi”.
For your information, we inform you that due to the wear and tear of the copper lines that have been in use for many years, breakdowns, non-compliance with the demands of the time and the limited technical possibility for their restoration, it is beyond the technical capabilities of the institution. provide telecommunications services provided using old technology in the aforementioned area. However, as an alternative to the communication services provided by the institution through copper lines, work is being carried out related to the establishment of a telecommunications network based on GPON technology and the provision of better quality telecommunications services (telephone , internet, etc.). ) through that network via fiber optic lines.
The services do not work without a modem, as they are provided through a passive line with GPON technology (fiber optic line).
“Citizens are requested to contact the 24/7 call centers short numbers “170” of Aztelecom and “155” of Baktelecom for any questions or suggestions that may arise” .
Aygun Mirakif
