THE scams are unfortunately on the agenda in Spain and a phone scam whose OCU with the greatest urgency. A significant number of citizens have been affected by this technological hoax in which scammers pose as telephone company representatives and seek to change the routers in their respective homes. However, this is all just a trap to get money and Organization of consumers and users He has already set to work to resolve the ballot.
These scammers are asking for an urgent deadline of one month to make the change. Faced with this growing fraud, the OCU advises users to be careful unexpected calls This could be a scam attempt. It is crucial to verify the authenticity of any request related to telecommunications services.
OCU warns of the telephone scam that everyone falls for
When called, The operator will inform you that changing the router costs between 90 and 170 eurosbut it will ensure that you don’t have to pay anything through a business promotion. They will also offer you a reduction in your rate, which may lead you to consider the change. However, this offer belongs to another company which, as it will explain to you, is part of the same telecommunications group, although this is not true.
If you accept the change, the conversation will end and you will receive a new call the same day from a new operator to proceed with the portability your line and your telephone number. The scammers’ goal is to get you to switch companies and gain benefits with that registration, trying to port quickly to limit your ability to reverse the situation.
It’s important Be wary of calls announcing changes in rates or services without prior written notificationsince the regulations require written communication at least 30 days in advance for any modification of the contract. If in doubt, hang up and check the information with your current carrier. If you have already agreed to the change, it is crucial to withdraw before the new technician installs the equipment to avoid compensation.
The OCU recommends Report these calls to the police and notify your former operator what happened to request his reinstatement under the same conditions.
The dangers of “fraudulent double calls”
On the other hand, the OCU has issued a warning regarding the “double call scam”, which affects customers of several operators such as Pepephone, Movistar and Vodafone. In this fraudulent scheme, scammers pose as representatives of the telephone companies and use the OCU name to persuade users to switch providers.
The tactic involves two consecutive calls: in the first, the scammer impersonates the user’s current provider and announces an upcoming rate increase. Then, during the second call, another company offers a supposedly attractive offer to change supplier.
The OCU has received many complaints about this, so it is essential Be vigilant about these fraudulent practices. You should be wary of unsolicited calls announcing rate changes, especially if two calls come in within a short period of time or if the rate increase is communicated by telephone rather than in writing.
The organization recommends users check with their current company to see if rate increases are real and request written offers by email. If you decide to contract a new telephone rate, you have 14 days to terminate the contract. It is also important to remember that OCU does not endorse or recommend any products or services through telephone calls, and any statement to the contrary is misleading and unlawful.
What to do to avoid falling for phone scams
THE phone scams are a growing concern as fraudsters take advantage of consumer vulnerabilities. Through scam calls, they use various tactics to obtain personal information and commit fraud.
One of the most common scams is vishing, where Scammers pretend to be legitimate businesses to obtain personal data from users, such as banking information.
“Ghost calls” are another risk, as they When I answer, there is no one on the other side.but they can be used to bill or subscribe to additional services without consent.
“Voice recording” is a practice in which scammers obtain user’s voice to subscribe to paid servicesusing simple answers like “yes” during a simulated call.
“Responders” are also used to obtain personal data under the pretext of prices or offers. Meanwhile, the “Missed calls” with unknown prefixes are another riskas they may incur additional charges if the call is returned.
To protect yourself from these scams, it is essential check caller IDavoid providing personal information over the phone, do not answer calls from unknown numbers, block or mark suspicious calls as spam, and never return calls to unknown numbers.
Staying vigilant and following these steps can help avoid falling victim to phone scams.
