The Civil Guard launched a system that allows citizens to file complaints completely telematic, without the need to switch to barracks. This modality, available from the electronic headquarters of the body, is included only for previously certain typical facts, provided that the complaint is formalized by a recognized electronic signature.
Online presentation has full legal validity, but only when the personality of the applicant with the help of funds adopted by the administration is checked in electronic form. The new service is part of the Citizen Care digitization process in the field of public security.
It is intended to facilitate remote access to administrative procedures related to small violations, without the need for physical presence or immediate actions by agents. The electronic signature is mandatory and important in all cases. No form forms are accepted, neither anonymous complaints, nor authentication for the user and password.
Although the tool allows you to accelerate certain procedures, its use is limited by specific assumptions. The Civil Guard has established certain criteria for its application, excluding all those cases that imply violence, urgency, identification of people, high amounts or procedural complexity. In such situations, a citizen is still obliged to go personally to the appropriate position.
What can be condemned by telematically
The Civil Guard allows you to file complaints through its electronic headquarters for certain facts, provided that the procedure is completed using a qualified electronic signature. This route is limited by the following cases:
- Material damage. Destruction, deterioration or useless of others that cause economic damage to the owner. The total amount of losses cannot exceed 10,000 euros.
- Theft It includes the assignment of objects without consent by its owner, provided that there is no violence in the media, intimidation or strength. Also in this case, the total economic value should be less than 10,000 euros.
- Loss or loss of documentation. Apply when a person involuntarily loses some personal document, without the intervention of a third party or evidence of dishonesty.
- The location of the documentation. This allows you to report on the restoration of previously convicted documents, such as lost, stolen or lost. Be sure to provide data from the initial complaint.
- Subtraction of the vehicle. It includes unauthorized removal of the funds of a motor or cyclomotor vehicle, regardless of the method used, provided that there is no urgency or risk that require immediate actions.
- Subtraction inside vehicles. This applies to the assignment of personal effects from the inside of the vehicle, without the consent of the owner and without the use of violence. The cost of stolen goods should not exceed 10,000 euros.
- Unauthorized fees for bank cards or electronic payment media. Includes operations performed without the permission of the owner. This is carried out only along this route only if the total amount is less than 10,000 euros.
For any other type of fact that is not considered in this list, the complaint must be filed personally in the barracks. The Civil Guard recalls that in case of doubt with it, you can advise with the management of information and attention of citizens through free number 900 101 062.
Cases in which it is impossible to communicate telematically
The Civil Guard itself establishes a number of situations directly excluded from the telematic channel in accordance with Article 266 of the Law on Criminal Procedure. These are cases when a complaint can be filed on the Internet:
- The facts are committed with violence or intimidationField
- When The author is known applicant.
- In the presence identified witnessesField
- Yes The applicant is a minorField
- In situations A blatant crime (The fact that takes place at that time).
- Crimes brutal or sexyField
These types of facts require direct intervention by agents and cannot be processed remotely. The complaint must be filed in the relevant barracks or in the police station of the national police, depending on demarcation.
Cases in which be sure to go to barracks
The Civil Guard indicates that in the following cases the idea of the complaint should not be postponed in the following cases:
- When it existed violence or intimidationField
- In cases Gender violence Or homemade violence.
- The disappearance of people.
- Yes The victim is a minor Or it has a disability.
- When The author is known For a victim or witnesses.
- Yes Criminal actions are performed Or just happened.
- Robberies in houses or rooms with Scallo, window fractures, doors or wallsField
- If already Police intervention in this place facts.
In all these circumstances, the complaint of the complaint should be made personally, since it requires a direct assessment, a formal declaration, possible activation of urgent protocols and opening the proceedings.
