He University Hospital of Guadalajaradependent on the Health Service of Castilla-La Mancha (Sescam), has initiated a new health information protocol with the aim of improving the information given to family members and those accompanying surgical patients.
He Information and attention service for people of the Integrated Area Management of Guadalajara (SIAP) developed this protocol which was launched in the middle of September, as reported by the Council in a press release. To this end, a single information point has been set up, to which patients’ families can contact.
At this point he explained the head of ISAP of Guadalajara, Alejandro Larathe patient’s reference relatives can leave their contact details and thus “improve communication between professionals and relatives and guarantee that relatives of surgical patients are calm and constantly informed by doctors”.
“The implementation of this protocol aims to guarantee closer, safer and quality care to our patients and their families, improving the efficiency and satisfaction of surgical care,” said Alejandro Lara.
This way, The goal is simple, continuous communication between doctors, caregivers and family members through health information professionals.so that family members receive information periodically.
As the head of ISAP indicated, “this allows family members or companions to know at any time when the intervention begins, when it ends, if the patient will have to be admitted later or if, on the contrary, it will come out. after a period of observation.”
Ensuring the accuracy and traceability of information before, during and after surgical procedures ensures greater peace of mind for family members and has a very positive impact on the experience of surgical patients and their families.
To implement this protocol, training actions are carried out for the entire team. Health Information Staff of the Surgical Unit and continuous monitoring of the implementation of this new protocol will be carried out to evaluate the results and explore possible aspects of improvement.
These actions are complemented by the establishment of a health information register to optimize and facilitate access to patient data.
This measure is part of the commitment of the Government of Castile-La Mancha for a humanization of health care that places the patient and the user at the center of the system.
This commitment has been reflected for years in the development of projects and actions to offer more empathetic, closer and humanized care and to meet the needs of each user, giving them visibility and involvement in decision-making. decision throughout one’s life and health. pathological process.
