The train by train has become one of the most convenient and stable ways to travel around Spain. With the expansion of high speed and entry of new companies, such as OUIGO or IRYO, more and more travelers choose this environment from their speed, comfort and competitive prices. However, as in any transport service, delays and cancellation may occur, generating discomfort and uncertainty among passengers.
When the train does not get in due time or canceled without a preliminary notification, many people do not know whether they have the right to claim what compensation can receive, who should go. Conditions vary depending on the company, such as a ticket and travel, so it is important to know what steps should not be losing this right. In addition, each operator has its own channels and terms to submit claims that can cause even greater confusion.
The presence of sufficient information is the key to restoring the ticket amount, receiving compensation, or at least the movement of the trip without additional costs. Be it Renfe, Ouigo or Iro, all railway companies are required to offer certain guarantees to the traveler. Knowing how to act in these cases can make the meaning between simple discomfort and economic loss, which can be avoided.
When you can apply
Not all delays or cancellations give automatic compensation, but there are circumstances in which a passenger may require compensation, compensation or assistance. The European framework of the law of railway travelers is regulated by the regulations (EU) 2021/782 of the European Parliament and the Council, which establish minimal obligations for all railway companies that work with communal licenses, both in national and international trips. From there, each company can offer more favorable conditions.
What compensation is the Renfe offers for delays and cancellation
RENF offers compensation delays in accordance with the type of train and ticket. These returns are calculated at the price of a ticket and can be requested online, at stations or for customer service.
For commercial trains such as AVE, AVLO, Alvia or Euromed, if the delay is 60 minutes or more, 50% of the ticket returns. If it exceeds 90 minutes, it returns 100%.
In an international bird between Spain and France, returns vary depending on the section. In Spain, the same rules are applied as the national bird. In France, if the delay is more than 30 minutes, 25%returns; From 120 minutes 50%; And if it is more than 180 minutes, 75%. For international trips 25%, if the delay exceeds 30 minutes and 50%, if it passes 120 minutes.
For avantgar trains, fast distance, from more than 15 minutes late, 50%returns, and if it passes 30 minutes, 100%. At an average distance from 15 minutes, they return by 25%, 30 minutes 50%, already 60 minutes 100%. In regional and regional trains, expression 25% correspond to delays for more than 30 minutes, from 50% to 45 minutes and from 100% to more than 60 minutes.
When the ticket includes several trains, for example, an advance and the average distance, compensation is 50%if the delay exceeds 30 minutes and 100%if it exceeds 60 minutes. For other combinations, 50% are applied to delays for more than 60 minutes and 100% to delays for more than 90 minutes.
When the railway company cancels the trip, passengers will be able to receive a general reimbursement of the ticket amount. In addition, they have a period of 30 days to change their tickets without payment, if they prefer not to ask for compensation.
Compensation for cancellation and delays in Ouigo
UIGO offers a direct transport service between points, but does not guarantee free connections between ways or with other carriers. Therefore, he is not responsible for the losses of the connection and recommends to the travelers to carefully plan planning.
If WIGO cancel the trip, he will inform the buyer by e -mail or phone as soon as possible. If the cancellation is notified 5-30 days before the trip, the traveler will receive an irrevocable voucher by 50% of the ticket amount. If the previous day is notified before 5:00 p.m., the valley will be 100% and will be reimbursed. If it is notified after 5:00 p.m., compensation will be twice the amount, as well as in the form of compensation.
If the schedule is changed before departure and delay in arrival 60 minutes or more, the traveler can choose alternative transport without costs or reimbursement of a ticket in a voucher or card. When the delay in the arrival is more than 30 minutes, WIGO compensates:
- The delay between 30 and 60 minutes: an unpaid voucher of 50% of the ticket amount.
- A delay of 60 to 90 minutes: 50%reimbursed.
- A delay of more than 90 minutes: 100%reimbursed.
Compensation is automatically charged in the traveler’s account. If the reimbursable is not used, it can be changed to return the card up to six months after the trip.
Compensation for cancellation, irritation and delay in Iro
Irio considers the cancellation when the trip cannot begin with the causes associated with the company. If Iryo cancel the trip, he will try to inform the passenger as soon as possible and the most suitable means. If cancellation occurs within 48 hours before the exit, the passenger can choose between a change in his ticket without costs for another train or vehicle in similar conditions or a request for reimbursement of the amount paid. If the cancellation is transferred 4 hours before the trip, the passenger also has the right to receive compensation, the equivalent double price of the ticket.
Frending is when the trip stops for reasons associated with Iro. In this case, the company should offer passenger alternative transport as soon as possible in similar conditions. If Iro lasts more than an hour, Iro should cover the cost of food and housing that occur during the waiting.
If the schedule is changed before departure, Iro will inform the passenger as quickly as possible. If the train arrives late, Irio compensates the travelers as follows, without losing the right to make a trip:
- 50% of the ticket price, if the delay exceeds 60 minutes.
- 100% of the ticket price, if the delay exceeds 90 minutes.
Compensation is preferably provided in the form of vouchers, and if the passenger does not accept it, you can request a refund.
How to request compensation in accordance with the company
In Renfa, you can request compensation for delays from 24 hours after the arrival of the train. The maximum period of the claim is 3 months from the date of the trip. If you want it to return the money in the same way of payment, you can do this on your web, except when you paid in cash or in ticket offices at the station.
To make any complaints about WIGO, you must do it through his online form. You can also download the official form of online Pretensias and send it for the same web form or mail. In addition, UIGO offers sheets of claims that you can ask for maintenance personnel in trains and stations. The customer service center will respond within a month or, if you can’t, you will tell you about the time you need.
To request compensation from Iro, you can file a lawsuit in IROO offices, call support or online to their web.
