Sadri Fegaier, director of the Indexia group (former SFAM), always refused to speak in the press about the accusations of deceptive commercial practices for which he is being persecuted, his hearing was eagerly awaited by the civil parties, who attended in large numbers to the judicial court of Paris, on Monday, September 30. The 44-year-old businessman is accused of having established a system that allows sums, sometimes large, to be illegally deducted from the accounts of subscribers to his contracts.
The victims did not necessarily understand the terms Mr. Fegayer used on the stand to clear his name. As for those who expected an expression of repentance, they were disappointed. Before the president, Marie Debue, began her interrogation, the accused wanted to remind her “very strong growth” of his group, passed in a few years “50 people” has “more than 2,500”, AND “Valued in 2017 at 1.7 billion euros.” Why this preliminary? Because“With such growth, there may have been problems”he explained, the use of the latter word causing murmurs in the room.
“In the press I hear about scams, but I have only dealt with problems. Distributor issues, bank issues, customer issues, with resolution issues or refund issues,” he insisted, before assuring that he has always strived to“fix it”establishing “action plans”whose content he did not explain.
To subsequent questions, Mr. Fegaier responded imprecisely or off-topic. Why, after the criminal agreement of ten million euros, concluded on June 5, 2019 between the General Directorate of Competition, Consumer Affairs and the Fight against Fraud (DGCCRF) and the SFAM, to carry out judicial actions related to methods of unfair sales, only 1,300 were made. Do customers come forward to receive a refund? Why did many of the civil parties pass? “through the meshes of [sa] communication ? ». He didn’t do it” without explanation », except this one, which does not satisfy the public at all: «Fortunately there are many satisfied customers! »
“Business Tips”
This observation does not surprise the employees, who had come to testify the previous days and were present in the room: their boss constantly assured them that there was only “2% of dissatisfied customers.” But, the president objects, “Since it says that it had 8 million customers in 2018-2019, that is already 160,000 people! Your claims service [avec 20 personnes seulement contre 280 au service commercial ] Wasn’t it too small? » Answer : “Oh, 8 million, some come in and some leave…”
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