Azerbaijan’s national airline AZAL has completed a complete renewal and rebranding of the AZAL Miles loyalty program. In addition, the airline has modernized the personal cabin of customers by applying advanced technologies and digitalizing services. These changes provide users with unique opportunities.
Oku.Az Azerbaijan Airlines CJSC has published information about this.
The renewal of the loyalty programme and the improvement of the private cabin are part of the airline’s broader transformation strategy. The main objective of these initiatives is to improve the quality of service and strengthen AZAL’s position in the international market.
As part of the transformation, the updated personal account has become more convenient and functional. Thanks to digitalization, passengers can perform all necessary services, from purchasing airline tickets to managing reservations and managing miles, online. Innovative solutions applied in the personal account greatly facilitate interaction with the “AZAL Miles” program and make the use of the service as convenient and efficient as possible.
The new version of the AZAL Miles loyalty program, in addition to replacing the previous one, has significantly expanded functionality and privileges, providing customers with opportunities that were previously unavailable. All aspects of the program have been redesigned to meet modern digital standards. The new motto of the program “More miles, more skies” emphasizes its status as an updated system focused on the needs of modern travelers.
Key innovations of the program include:
– Increase the number of privileges;
– Fast collection and use of miles;
– Access to exclusive offers;
– In addition to the “Classic”, “Gold” and “Platinum” statuses, two new statuses have been introduced: “Silver” and “Elite”.
Program benefits for all states include:
– Front and wide seat options;
– Free luggage;
– Quick transition;
– Free entrance to the business lounge;
– Free service class upgrade;
– Change of date of the award ticket without penalty;
– Priority check-in and boarding;
– Priority luggage transportation.
Main features of “AZAL Miles”:
– Family account: allows family members to accumulate their miles in a single account;
– Award ticket: no limit applies to award tickets for destinations where tickets with miles are already sold;
– Transfer of miles: Program participants will be able to transfer miles between each other;
– Purchase of miles: Participants can purchase miles for themselves or for other participants by paying a fee;
– Status Points Purchase: Users can purchase status points by payment after meeting certain requirements for statuses;
– Converting miles into status points: a new feature to gain additional privileges and the opportunity to fly to more countries;
– Recovery of expired miles: Participants will be able to recover expired miles under certain conditions.
The updated program has prepared gifts for our participants. Welcome miles and birthday miles are awarded on the first flight and with each new status upgrade.
During the changes, the following concessions were applied:
1. All participants’ miles are extended for 3 years until August 2027, regardless of the expiration date.
2. Status points were based on flights taken in the last 20 months, not the last 12 months.
3. 300 “Welcome” miles are awarded to each participant who flies after the launch day of the new program.
4. Participants with previous “Gold” status who have not flown maintain at least “Silver” status, and participants with “Platinum” status maintain at least “Gold” status. Those who flew at least once maintained their status.
5. Participants with previous status “Classic”, “Gold”, “Platinum” can be upgraded to “Elite” status depending on the flights they have flown.
6. Anyone over 18 years of age or children over 2 years of age with the help of their parents can become participants in the program by registering for a personal account.
For more information, you can link to www.azal.az/az/azal-miles/discovery/faq.
These changes highlight that the modernisation of the private cabin and the renewal of the “AZAL Miles” programme are two separate but interrelated projects aimed at improving customer service and experience as part of the airline’s overall transformation strategy.
