Mercadona has activated a channel in which it answers the most frequently asked questions from consumers. The supermarket chain has a Customer Service department in which it clarifies doubts via the Internet about the opening hours of its establishments, job offers, environmental policy or the products sold on its shelves.
This section covers the majority of questions from “bosses”, as they say. Mercadona to its customers, interested in aspects as diverse as the origin of certain products such as horchata, anchovies, honey or potatoes; the expiration dates of the salt or the came; or how traps are used to cockroaches or if these are dangerous for pets.
Many customers of the main Spanish commercial distribution brand wonder what it means buffer that is to say in the trays of beef or chicken sold by the supermarket chain.
Mercadona specifies in this regard that “the absorbent pads found on the meat trays are made of cellulose”. The Valencian company indicates that “they absorb the juice released by the meat and reduce the possibility of bacteria growth in the product.”
Mercadona underlines in the response to its customers that “the tampons are suitable for food contact, but are not edible”, and therefore, the Valencian company warns that “if they have been cooked with the meat “recommends not to consume the product. “
