Jet2HOLIDAY has the first British tour operator to allow customers to track Their coach transfers to the airport in real time. Providing customers with an additional guarantee that has already seen a reduction in calls.
Brand new ‘Status of transfer on the air’ Functionality joins the customs of Jet2HOLIDAYS, returning to his departure airport to their departure airport when he returns home from the holidays in all directions of ballets, Canary Islands, mainland Spain, Morocco, TurkEY and Bulgaria.
The exclusive function is available for customers through the Jet2HOLIDAYS application and provides them with all the necessary information Know about their care in real time, The location of the fence, expect the fence time.
Customers can view this information through the application 30 minutes before EUS departure, when the lighthouse “Transfer transfer status” will flash in the application, and Canya click on it to view the information in real time.
Since I started expanding the new technology at the beginning of this month, Jet2HOLIDAYS You have reported a significant reduction in the volume of calls related to departure transfers, which is one of the largest call drivers throughout the industry, Botch for tourist agents of independence.
J.ET2HOLIDAYS plans to expand functionality by a larger amount of damage, including Greece, for the summer 26.
Steve Hipi, General Director Jet2HOLIDAYSS, said: “With millions of customs traveling through hundreds of thousands of trainers, with Jet2HOPOYAS every year, our innovative transfer on the air is a real change in the game for us and for our customThe field providing customs with information in real time in real time For the departure airport, this means the unhindered end of their holidays, which, in turn, already leads to a much smaller number of challenges in our contact center and our independent travel partners. Many hard work went to new innovations, and we already get outstanding reviews that tell us how fantastic it is. This is a significant investment to provide our VIP customer service, And I would like to thank our key partners and suppliers of transfer for their role in its success. ”
In addition to the announcement of the “Live Transfer Status” for customers, he returns to his departure airport, Jet2HOLIDAYS You also launched a new functionality through its application, which gives customers the coach transfer, including the coach number and the location of the parking lot when they arrive at the destination.