THE 11th edition of Alhambra Ventureone of the most important entrepreneurship events in Spain, has awarded its highest distinction to the startup Ringtoneentrepreneur-led Diego Cuadradowho developed conversational artificial intelligence to automate, without losing sight of customer compliance, telephone interactions with different companies.
“He speaks, breathes and behaves like us. Configurable in different accents (Andalusian, Galician, Extremadura…), disruptive, extremely natural. He never communicates when you call, he works 24/7 and speaks several languages“, is how its own designers define it.
New AI-based ideas have been added to customer service, eliminating endless waiting music or impersonal voices when handling calls, Ringr.ai is a platform that seeks a more interactive service, with a human voice. nice and personalized.
From 24-hour call answering, in multiple languages including English, Chinese, Russian, with a variety of accents, as well as its ease of integration into various business management systems, transcribe audio messages to text and call auto-analysis are some of its valuable contributions that ensure that businesses do not lose any potential customers, regardless of the time or the language in which they communicate.
Ringr.ai is already used by a wide range of businesses across multiple industries and domains. The platform has proven effective in improving customer satisfaction and reduce costs.
Personalization, analysis and efficiency
The ability to modify Ringr voices with specific regional accents, adds a human and familiar touch to interactions. This personalization extends to handling thousands of calls simultaneously, ensuring that there is always someone on the other end of the line to help customers, significantly improving operational efficiency.
The Ringr.ai platform goes beyond simple call management. It offers advanced real-time analytics tools that allow businesses to monitor and evaluate the effectiveness of their customer interactions. Audio messages are automatically transcribed, providing valuable data that can be used to improve service quality. This detailed analytics capability includes metrics such as: call durationconversion rate and associated costs, providing a comprehensive view of customer service performance.
Integration with enterprise resource planning (ERP) systems and content management systems (CMS) is another innovation from Ringr. This feature allows businesses to synchronize their data and manage their operations more dynamically, improving the cohesion and accessibility of information across the organization.
As if that were not enough, Ringr.ai is about to optimize its platform with version two, which will be released after the summer. Its developers confirm that the voice that will serve customers is practically. indistinguishable from a human being.
