This is another bad news on the employment front. Following the announcements from Michelin or Auchan, Teleperformance France indicated, on Tuesday, November 19, to plan “the opening of a voluntary exit plan that would affect 598 positions”confirming information The letter. This represents 32% of the workforce (1,862 people) of the French subsidiary of the world number one in relation to customers. The group wants to act quickly: an agreement on the method must be negotiated with the unions by mid-December and discussions on the terms of the plan should last four months.
“For several years, Teleperformance France has been facing important structural challenges that now require a new organization to regain its competitiveness and guarantee its sustainability in an increasingly competitive environment”justifies the company. According to its corporate accounts, the company has accumulated nearly 20 million euros of losses in the last four years. “And the forecasts for 2025 are alarming, with revenue projections that will fall by 19.5%”launches Karine Jan, general director of Teleperformance France, in an email to employees.
According to the group, “The investments made and the measures adopted in recent years to regain competitiveness in France have not made it possible to change the situation.” “Since 2022, 50% of lost contracts are due to our prices being too high”argues M.me Jan. Teleperformance also says it suffers from excess capacity: ” several “ of the thirteen sites in France “have occupancy rates below 15%”insists the general director.
No site closure
The exit plan, presented to the unions on Friday, November 15, is part of a “transformation and reorganization project” with the creation of four “specialized experience centers”, in Bordeaux, Le Mans, Orleans and Villeneuve-d’Ascq (North), which are joined by the other nine headquarters of the group in France – Asnières-sur-Seine (Hauts -de-Seine ), Belfort, Laval, Lyon, Montigny-le-Bretonneux (Yvelines), Montpellier, Niort, Reims (Marne) and Toulouse. Teleperformance assures that no closure of facilities is planned.
The unions have feared these announcements since the acquisition, in October 2023, by Teleperformance, of Majorel, one of the group’s main French competitors (7,500 employees in 2024), which had the consequence of creating duplications and favoring arbitration between the two subsidiaries. French. .
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