The Junta de Andalucía has launched a new system of “multi-channel” meeting through the Tu Turno platform to “facilitate access to public services and thus improve the efficiency and quality of the service provided”.
Thanks to this system, citizens can now request an appointment to be assisted either in person, by telephone or by video call. “This system has been designed to have great flexibility and can be used simultaneously by different organizations, maintaining adequate segmentation between them and allowing each to independently manage the services within their jurisdiction, the offices in which they are provided. and the hours of operation during which appointments are provided.
This appears in the resolution published in the Official Gazette of the Government of Andalusia (BOJA) consulted by Europa Press. On this subject, the advisor to the Presidency, Interior, Social Dialogue and Administrative Simplification, Antonio Sanzrecalled that the implementation of Your Turn is part of the The Andalusian plan simplifies and in Decree-Law 3/2024 of February 6, which adopts administrative simplification and rationalization measures to improve citizens’ relations with the Council administration and the promotion of economic activity in Andalusia.
Antonio Sanz emphasized that “with this initiative we are taking a step forward in the digital transformation of Andalusia, “allowing any citizen, at any time, to carry out their procedures with the Council more easily, quickly and efficiently.”
“The digitalization of public services is a absolute priority for this government“, he said. The Tu Turno platform, already active in the link, establishes itself as the appointment system for multichannel attention to users.
Reduce wait times and improve service
THE Andalusian digital agency (ADA) is also working to improve technological infrastructure to strengthen connectivity and apply different techniques such as artificial intelligence or automation to improve public services. This will allow the Andalusian administration to be not only more accessible, but also more efficient.reducing waiting times and improve the quality of services provided, as stated by the advisor.
In addition, measures like this for the transformation of the Andalusian Administration are included in the People-Centered Digital Administration Strategy, whose development is coordinated by the ADA and which will be approved in the coming months, marking the actions that will lead to “complete digitalization of the Administration.”
The Digital Agency of Andalusia is approaching this transformation in a transversal way, explains the Management, by emphasizing technologies serving the needs of people and continuing the objective set by Europe to offer 100% digital public services by 2030. Along the same lines, work is being carried out on the digital training of citizens and businesses, in order to provide them with the digital skills necessary to use digital public services.
