The Auditorium of the Quirónsalud Hospital in Barcelona hosted the V edition of the International Seminar on Patient Experience of the Quirónsalud Group. In this edition, which brought together more than 500 participants in person and online, the main themes were the meaning of value-based medicine and the increasingly participatory role of the patient in their health needs. They explored the the challenges and opportunities that arise when adopting a patient-centered approachas well as best practices and strategies for its implementation.
THE The patient experience is a strategic axis of the Group’s commitment to excellence and continuous improvement.. Thus, during the seminar, whose opening was chaired by Juan Antonio Álvaro de la Parra, General Director of Operations of Quirónsalud, value-based medicine and its orientation towards quality and effectiveness of care were discussed . A model that prioritizes providing care that generates the best health outcomesadapted to the individual needs of each patient, while optimizing available resources.
In value-based medicine, patient experience plays a central roleby focusing clinical practice on patients’ values and preferences, what is important to them, beyond traditional clinical outcomes.
In this sense, the Dr Cristina Caramesdirector of corporate care and research of Quirónsalud, highlighted the importance of “putting the patient at the center of everything we do, sharing medicine experiences based on value and knowledge that allow us to continue improving quality of care and patient experience. “”.
In this sense, he added Nuria Diaz AvendañoCorporate Director of Quality and Patient Experience of Quirónsalud, meetings like this “offer the opportunity to share good practices between the best experts in the world and Quirónsalud, and thus continue to innovate in our healthcare for improve the quality of life of our patients.
In this edition, the meeting brought together three high-level international speakers with extensive experience in different areas of patient experience improvement. On the one hand the Dr Laura Cooleyspeaker and editor-in-chief of the magazine The Patient Experience Journalwhich is dedicated to promoting research and practices that improve the patient health care experience. During his speech, he focused the discussion on the meaning of value-based medicine. A focus on value involves providing high-quality care that results in tangible improvements in patient health and well-being.
Take into consideration the outcomes that matter most to patientssuch as quality of life, symptom relief or the ability to lead a normal life, not just traditional clinical indicators. Likewise, he shared data that confirms how organizations with excellent patient experience ratings are more effective in their processes.
For his part, the Dr. Rosemary Lairdassociate professor in the Department of Geriatrics at Florida State University School of Medicine (USA) and founder and chief medical director of Navigating Aging Needs (NAN), explained how to master value-based medicine focusing on the patient experience. Finally, the seminar had the participation of Dove Debronkart known throughout the world as e-Patient Davea prominent advocate for patient empowerment and participatory medicine.
He gained international fame after surviving stage IV kidney cancer in 2007. During the conference, he shared his personal experience in which, after being diagnosed with cancer, he researched about his illness on the internet and connected with communities of other patients, which played a key role in your recovery. Your experience stressed the importance of patients being informed and actively participating in decisions regarding their healthwhich defines the concept of e-Patient: engaged, empowered and informed patients. An intervention that inspired all treating healthcare professionals to advocate for more collaborative and patient-centered care.
Furthermore, during the meeting, the Awards for Best Patient Experience Initiativeswhich in this edition focused on a project of the University Hospital of Salamanca, on the patient experience as the center of the process in cardiology; and another from the Infanta Elena University Hospital, in Valdemoro, on how frailty is combated in its geriatrics day hospital.
