He Ombudsman of Navarre exceeded, as of October 31, the total of complaints received in all 2023. Concretely, during the first ten months of this year, the institution recorded 1,193 complaintsexceeding the 1,192 presented by the citizens of Foral community throughout last year.
As the entity explains in a press release“the three main subjects which concentrate the discontent of citizens are Health, Social protection And Education“. The first case leads the complaints, with 172 submitted during the first ten months of the year, which represents a 14.42% of the total. In comparison, throughout 2023 it has accumulated 117 complaintswhich reflects an increase in 55 until October 31 this year.
Social protectionfor its part, occupies second place, with 142 complaints (11.90% of the total), although for the moment it is experiencing a reduction of 13 fewer complaints (-8.39%). As for Educationoccupies third position with 113 (9.47%). In the latter case, the figure exceeds 98 complaints registered in 2023, that is, they were presented 15 more so far this year.
Other notable topics are Civil servicewith 80 complaints (6.71%), Accommodationwith 73 (6.12%), And Tax authoritieswith 68 (5.70%).
The increase in the number of complaints has also been accompanied by an increase in the number of complaints. queries. So, until October 31 2023were received 1,549while in the same period of 2024 The figure rose to 1,694which means 145 additional requeststhat is to say an increase in 9.4%.
He Ombudsman of Navarre, Patxi Veravalued these results and stressed that “they confirm the relevance and usefulness of the institution for citizens in their work of controlling the action or omission of the Public administrations“.
“These data show that citizens value the function of the institution as a useful and close instrument in the active defense of their rights. rights“, he stressed.
