Sometimes this is not enough to get Two hours before the airportThe field is what happened to the half thousand people who lived an important situation Chaos in the terminal T4 of Barajas-Audolfo Suarez airport. (Madrid) And this Control of delaysThey lost their flights.
Aena explained that these are dates in which there is a large flow of passengers, although they admitted that The delay came from the absence of personnel: At about 11:00 in the morning, the “strong time” of long international flights, half of the control kiosks was empty. Less accessible positions, the expectation to pass control, was On average, an hourField in particular, it was in Passport management for additional flights in which the queues were generated.
And now … what? Passengers who have lost their aircraft are much more complicated Find places available on other flights to your destination pointsGiven the fact that these are long, international and outside the European Union (EU), for which it Excessive priceNot only to be a high season, but also for trying to purchase them at the last moment.
As a rule, there are a number of claims that passengers cannot use hired services, but they affect Three rights that travelers have: The right to start, not chancellosis or delay and movement in the category, hired – there are also passengers related to baggage. However, Loss of flightEven on foreign factors, this is not “covered” with what kind of right.
This is not the first time that such a situation arises: in July 2017, in a full taxi strike, there was a similar scenario in El Prat airport in BarcelonaIn which some passengers also lost their flights. And what can be done in these cases? A small thing, really. As explained from the SKYSCANNER flight flight system, Airlines do not bear any responsibility When some (or some or many, in this case) of their passengers lose their flight from a delay in security control.
So, No airline is responsible Payments of appropriate compensation. Not only that: Travel insurance usually does not consider this scenarioThe field while some contain provisions that foresee the loss of flight, they cover only expenses, they are responsible for making claims or compensation in specific situations.
Claim for AENA … and talk to the airline
In this case, it seems that the last bullets are two. First, go directly to the head of the airport (in this case, Aena) and Present a patrimonial requirementThis type of claim is a field for a request for compensation for a person’s injury in their property or rights As a result of normal or abnormal functioning of public servicesAnd whenever the damage is “effective, economic and individual.” Of course, in these cases there is a warning: “Strength is the Major“
Anana’s patrimonial statement can be presented telematically – in order to have a digital certificate – or do it in writing and send it (or present it directly) to the airport under consideration. This can be done using a regular letter or filling Avan FormField
As soon as the flight is lost Everything is tryingPassengers can go to one of the counter of the airline your flight to see what options exist. Sometimes, depending on the paid rate, they can Offer a place in the next flightBut remember that we are in early July, at the beginning of the holidays of thousands of people. This, and that many of these passengers travel groups (for example, as a family).
If you do not get another flight, most likely you can only restore taxes. Passengers who cannot use a service hired for reasons outside their will They can request a company with which they were going to return, return bets Corresponds, according to the State Agency of Aviation Security.
